Frequently Asked Questions

Please read questions below and if you can not find your answer, please send us your question, we will answer you as soon as possible.


How do I open an account with Delivered?

Opening an account with Delivered is quick and simple – just follow the link below and complete the online account enquiry.

Is my consignment insured?

Our inclusive rates of insurance for goods not classed as carried at owner’s risk are as follows:

  • APC Overnight consignments are insured up to a maximum of £100 for parcel consignments and a maximum of £50 for bag and lightweight services.
  • Pallet deliveries are insured at a rate of £5,000 / tonne.

For both the above services, Full Value Cover can be arranged on request.

Overnight Parcels

I need to send an overnight parcel, but I haven’t got an account with Delivered. Can I pay by credit card?

Certainly – that’s no problem. Alternatively, if you’d like to open an account with Delivered, please complete the online account enquiry here.

Can I have an overnight collection made from a remote address and returned to our company?

No problem. Remote collections can be made from anywhere in the UK.

International Delivery

Where can you deliver to?

Anywhere in the world!

I need to ship a consignment to Jersey. Are the Channel Islands part of the EU?

Not currently – please see the following question for a full list of EU member states.

I see there are different regulations for shipping to countries outside the EU. With all the recent changes, can you confirm which countries are now members?

Here are the current EU member states:

Austria • Belgium • Bulgaria • Croatia • Cyprus • Czechia • Denmark • Estonia • Finland • France • Germany • Greece • Hungary • Ireland • Italy • Latvia • Lithuania • Luxembourg • Malta • Netherlands • Poland • Romania • Slovakia • Spain • Sweden

Pallet Delivery

Will you be able to palletise my goods for me?

Absolutely. Once the goods are back at Delivered we can ensure that they are correctly packaged for despatch and, if need be, arrange repackaging as required.

Can you collect from my supplier in Manchester and deliver to my customer in Bristol?

TPN Delivered’s Pallet Service can collect on your behalf from anywhere in the country, and deliver overnight back to you, or a third party address.

Ask us a question

Please send us your question using the form below and we will answer you as soon as possible.

Find out more about us

Check out our vehicle capacities, download the forms you need, request a brochure, or discover more about Delivered. You may find an answer to a query on our frequently asked questions page, click here.

Open an account

Opening an account with us couldn’t be simpler. There are no account charges or minimum usage requirements. Whether you need same day, overnight parcels, pallet delivery, haulage, international delivery or warehousing and fulfilment, we can help.

Our Services